1. Introduction
Aurelane ("we", "us", or "our") operates from 12 Nimmanhaemin Soi 9, Suthep, Chiang Mai 50200, Thailand. We provide educational services related to pension information and document organisation. We take your privacy seriously and are committed to handling any personal information you share with us carefully and responsibly.
This Privacy Policy describes what personal data we collect, why we collect it, how it is used, and what rights you have regarding your information. It applies to all visitors and enquirers who interact with our website at aurelane.world or contact us directly.
Our practices are guided by the Personal Data Protection Act B.E. 2562 (2019) of Thailand ("PDPA"), which came into full effect on 1 June 2022. Where applicable, we also observe principles aligned with international data protection standards.
If you have questions about this policy, please write to us at [email protected].
2. Data We Collect
We collect only the information needed to respond to your enquiries and deliver our educational sessions. This may include:
Information you provide directly
- Name — so we can address you personally in correspondence.
- Email address — for replying to your enquiry or sending session details.
- Phone number — if provided, to arrange appointment times.
- Message content — the text of your enquiry or any notes you include.
Information collected automatically
- Usage data — pages visited, time on site, browser type, and device category via analytics cookies (if consented).
- Cookie data — small files stored in your browser to improve your experience. See Section 5.
Legal basis for processing
- Consent — for optional cookies and marketing communications.
- Legitimate interest — for responding to direct enquiries about our services.
- Contract performance — for delivering sessions and follow-up materials you have requested.
Retention: Enquiry data is retained for up to 24 months from last contact. Session notes and correspondence related to a completed programme are kept for up to 3 years, after which they are securely deleted.
3. How We Use Your Data
We use personal data only for the purposes described below. We do not sell your information to third parties.
Responding to enquiries
To reply to your contact form messages, calls, or emails in a timely manner.
Session coordination
To schedule, confirm, and follow up on educational sessions you have booked.
Website improvement
Anonymous analytics data helps us understand which pages are most useful so we can improve our content.
Legal compliance
Where required by law, we may retain or disclose information to meet our obligations under Thai law.
We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing emails; any service-related updates are directly relevant to sessions you have engaged with.
4. Data Protection Measures
We take reasonable and appropriate steps to protect your personal information from loss, misuse, or unauthorised access. Our practices include:
- Encrypted transmission: Our website uses HTTPS (TLS) so data sent via the contact form travels securely.
- Secure storage: Enquiry data is stored on access-controlled systems. Paper records are kept in locked storage and disposed of securely.
- Access controls: Only the relevant Aurelane team members can access personal enquiry records. Access is reviewed regularly.
- Breach notification: In the unlikely event of a personal data breach, we will notify affected individuals and, where required by the PDPA, the relevant supervisory authority within the legally specified timeframe.
- Periodic review: We review our data handling practices periodically and update them when we identify improvements.
No method of electronic storage is completely without risk. While we take data protection seriously, we cannot warrant absolute security.
6. Your Rights
Under the Thai Personal Data Protection Act, you have the following rights regarding your personal data held by Aurelane:
Right to access
Request a copy of the personal data we hold about you.
Right to rectification
Ask us to correct inaccurate or incomplete information.
Right to erasure
Request deletion of your data where there is no longer a lawful reason to retain it.
Right to portability
Receive your data in a structured, commonly used format to transfer elsewhere.
Right to object
Object to processing based on legitimate interest, including any direct communications.
Right to withdraw consent
Withdraw consent for processing at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, write to [email protected]. We will respond within 30 days. If you feel your rights have not been respected, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.
7. Third-Party Links
Our website may contain links to external resources or services not operated by Aurelane. These links are provided for reference only. We are not responsible for the content, privacy practices, or data handling of any third-party website.
We encourage you to review the privacy policy of any external site you visit through a link on our pages. This Privacy Policy applies only to information collected on aurelane.world and through direct contact with Aurelane.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted information to us, please contact us at [email protected] so we can take steps to remove that data.
Where a family session involves younger members, all communication and data handling remains with the adult participant who engaged our services.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make meaningful changes, we will update the "Last Updated" date at the top of this page.
We recommend reviewing this page occasionally to stay informed. If you have an active session with us at the time of a significant change, we will make reasonable efforts to inform you directly.
10. Contact the Data Controller
For any question, request, or concern relating to your personal data and how we handle it, please reach out to us directly:
Aurelane
12 Nimmanhaemin Soi 9
Suthep, Chiang Mai 50200
Thailand