Terms & Conditions

1. Definitions

The following terms carry specific meanings throughout this document:

"Aurelane"

Refers to Aurelane, operating from 12 Nimmanhaemin Soi 9, Suthep, Chiang Mai 50200, Thailand.

"We / Us / Our"

Aurelane and its staff involved in delivering educational sessions.

"You / User"

Any individual who visits our website, contacts us, or books a session or programme.

"Services"

The educational sessions and programmes offered by Aurelane relating to pension information awareness and document organisation.

"Content"

All materials, templates, worksheets, or written guidance shared during sessions.

"Agreement"

These Terms & Conditions, together with our Privacy Policy and Cookie Policy.

2. Acceptance of Terms

By using our website or submitting an enquiry, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website or services.

Our services are intended for individuals aged 18 or over. By proceeding, you confirm that you meet this age requirement and have the legal capacity to enter into this agreement.

If you are booking or enquiring on behalf of another person (for example, in relation to the Family Information Continuity Programme), you confirm that you have authority to do so on their behalf.

3. Service Description

Aurelane offers three educational services, each delivered in person at our Chiang Mai location or by prior arrangement:

Session times and locations are confirmed individually. Aurelane reserves the right to modify session formats where required by circumstances, with reasonable notice given to participants.

4. Your Responsibilities

When using our website or attending sessions, you agree to:

• Provide accurate information in all enquiry and contact forms.
• Attend or give adequate notice (at least 48 hours) if you need to reschedule a booked session.
• Treat our team and any other session participants with respect.
• Not reproduce, copy, or commercially distribute any materials shared during sessions without written permission.
• Not use our website for any unlawful or harmful purpose.
• Not attempt to circumvent any security or access controls on our website.

5. Intellectual Property

All content on this website, including text, layout, graphics, and session materials, is the intellectual property of Aurelane unless otherwise stated. This content is protected under Thai copyright law.

You are granted a limited, non-exclusive, non-transferable right to view website content for personal reference. Templates and worksheets shared during sessions may be used for your own personal document organisation. Commercial reproduction or redistribution is not permitted.

Nothing in these terms transfers any ownership rights to you. The Aurelane name and any associated branding may not be reproduced without express written consent.

6. Payment & Refunds

Pricing

All prices are quoted in Thai Baht (฿) and are inclusive of any applicable taxes. Prices are confirmed at the time of booking and are subject to change for future bookings.

Payment

Payment terms are confirmed at the time of booking. For multi-session programmes, a deposit may be requested before sessions begin. We accept bank transfer and other methods as agreed directly.

Cancellation & Refunds

• More than 48 hours notice: Sessions may be rescheduled at no charge. Deposits are carried forward.
• Less than 48 hours notice: A rescheduling fee may apply. Deposits may be forfeited for late cancellations of individual sessions.
• Cancellation of a programme: If you withdraw from a multi-session programme after commencing, a proportional fee for sessions already delivered will be retained. Remaining amounts may be refunded at our discretion.
• Cancellation by Aurelane: In the rare event we must cancel, you will be given full notice and a refund or rescheduled date will be offered.

7. Session Terms

• Educational scope: All sessions are educational and organisational in nature. We do not offer financial, legal, or investment advice, and nothing communicated in a session constitutes such advice.
• Document handling: Any documents you bring to a session remain your property. We do not retain copies without your explicit consent.
• Confidentiality: Information shared in sessions is handled with discretion and is not disclosed to third parties except as required by law.
• Session duration: Approximate durations are indicated for each service. Actual session lengths may vary slightly based on individual needs.
• Completion: For multi-session programmes, there is no formal certificate or academic accreditation. Take-away materials are provided as practical references only.

8. Disclaimers

Aurelane provides educational sessions on a good-faith basis. We aim for our information to be accurate and helpful; however, we make no representation that any information provided will be complete, current, or suited to your individual circumstances.

Our services do not replace professional financial, legal, or tax advice. For decisions affecting your pension, estate, or financial arrangements, we encourage you to consult qualified, licensed professionals in the relevant field.

Our website and services are provided on an "as available" basis. We do not warrant uninterrupted access to the website or that it will be free from errors.

9. Limitation of Liability

To the fullest extent permitted under Thai law, Aurelane shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or services, including but not limited to financial decisions made based on session content.

Our total liability for any direct loss arising from a session or service, where such liability is established, shall not exceed the fee paid for that specific session or programme.

This limitation does not apply to liability arising from gross negligence, wilful misconduct, or any area where liability cannot be excluded under applicable law.

10. Termination

Either party may choose to discontinue a service engagement. You may withdraw from any remaining sessions of a programme at any time (subject to the refund terms in Section 6).

Aurelane reserves the right to decline or discontinue services to any individual who acts in a manner that is disruptive, abusive, or incompatible with the calm, respectful environment we maintain. In such cases, a proportional refund for undelivered sessions will be provided.

Sections 5, 8, 9, and 11 of these terms survive termination of the service relationship.

11. Dispute Resolution

These Terms & Conditions are governed by the laws of the Kingdom of Thailand. Any disputes arising in connection with our services shall be subject to the jurisdiction of the courts of Chiang Mai, Thailand.

Before pursuing formal proceedings, we encourage you to contact us directly at [email protected] to seek an informal resolution. We are committed to addressing concerns promptly and fairly.

Where informal resolution is not possible, either party may seek mediation through a mutually agreed mediator before formal legal action is taken.

12. General Provisions

• Entire agreement: These terms, together with our Privacy Policy and Cookie Policy, form the complete agreement between you and Aurelane regarding our services.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision of these terms on one occasion does not constitute a waiver of that provision in the future.
• Assignment: You may not transfer your rights or obligations under these terms to any other party. Aurelane may transfer obligations in the context of a business restructure, provided service continuity is maintained.
• Notices: Formal notices to Aurelane should be sent to [email protected] or to the address below.

13. Changes to These Terms

We may revise these Terms & Conditions from time to time. When we do, the "Last Updated" date at the top of this page will be updated accordingly. For significant changes, we will make reasonable efforts to notify active clients.

Continued use of our website or services after updated terms are published constitutes acceptance of the revised terms. We recommend reviewing this page periodically.